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I commenced buying hp laptops almost 5 years ago, I bought 5 of them over the years for myself and my kids. One of the reasons I started buying them was because the service was great. The first one I bought the motherboard crapped away a month subsequently the computer was away of warranty (a warranty that had been ran by the society because of this problem). The moment one was for my DV6-6116NR son, the screen divulged within the foremost year, they repaired it and it lasted nearly another year. The replacement I bought for him the screen revealed subsequently 15 months. The last hp laptop I bought (and the lastly one I will always buy) the difficult drive disclosed afterward 11 months. I had to usage the hp chat map to diagnose it because you can’t understand a word their foreign phone stand says. They told me they would send me a box to send it back since it is still under warranty. That was three days ago, I just went decease the phone with them, they still haven’t eventide bothered to ship the box.